This Website is not intended for children and we do not knowingly collect data relating to children.
SVELTA LTD is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience.
The Website is owned and operated by SVELTA LTD, a limited liability company registered in the Republic of Cyprus with registration number ΗΕ 270239 and registered address at 37 Spyrou Kyprianou, 4154 Cyprus.
Contact Details: Svelta.com.cy Team
Address: Cedar Oasis, Office 201, Corner Arch. Makarios Ave. 169 - 171 & Platonos Street, Limassol, 3027
Email address: info[ at ] svelta.com.cy
Telephone number: (+357) 25 55 87 40
You have the right to make a complaint at any time to the Office of the Commissioner for Data Protection, the supervisory authority for data protection issues in the Republic of Cyprus (Click here to see more details) . We would, however, appreciate the chance to deal with your concerns before you approach the Commissioner for Data Protection therefore please contact us in the first instance.
The data we collect consists of what the User voluntarily makes available to us when accessing and/or registering on the Website
Overall we collect personally identifiable information, such as your e-mail address, name and surname and telephone number.
We may also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites. There is also information about your computer hardware and software that is automatically collected by the Website. This information can include: your IP address, browser type, domain names, access times and referring Website addresses.
We strongly encourage you to review the privacy statements of Websites you choose to link to from Svelta.com.cy so that you can understand how those Websites collect, use and share your information. SVELTA LTD is not responsible for the privacy statements or other content on websites outside svelta.com.cy
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
The Website consists of "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you register with the
Website or services, a cookie helps us recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the Website, the information you previously provided can be retrieved, so you can easily use the Webiste features that you customized. You have the ability to accept or decline cookies.
Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website.
We collect and process personal data of Personal Shoppers to ensure regulatory compliance, for verifying the Personal Shopper ’s qualifications for pursuing this professional activity of delivering food and safeguarding the contractual relations associated with the Svelta app service, including resolving any delivery service quality issues and monitoring your compliance on an ongoing basis.
Svelta’s operations team can see the geographic location of a Personal Shopper, information on dispatches and the times of using the service.
PERSONAL SHOPPER’S PERSONAL DATA RETENTION
You can view your personal data in the Svelta Personal Shopper Portal. Your personal data will be stored as long as you have an active Personal Shopper account, unless your personal data is required to be retained for certain legal or regulatory purposes, or legitimate business purposes including accounting, dispute resolution or fraud prevention purposes. This follows that:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We use the personal information we collect to provide and improve our services, to provide you with a personalized experience on our site (especially, by offering you services and items that you may like), to contact you about your account and our services, to provide you customer service, to provide you with personalized advertising and marketing, and to detect, prevent, mitigate and investigate fraudulent or illegal activities.
SVELTA LTD also uses your personally identifiable information to inform you of other products or services available from SVELTA LTD and its affiliates.
In the instance, that you will be communicated by an affiliate for the purposes of direct marketing, prior to such communication being effected you will be requested to give your free, explicit and specific consent to be expressed in a clear and conscious manner. Such consent will be requested to be given by you when you will be visiting the Website of the said related companies and ticking the relevant box referring to the provision of direct marketing services.
Under certain circumstances, you have rights under data protection laws in relation to your Personal Data. Such rights are as follows:
It is noted that upon the registration of the User on the Website and after providing his e-mail address, the User automatically becomes a recipient of the Website’s newsletter. The User can Opt-Out from receiving such newsletter by clicking on the link therein.
The security of your personal information is important to us and this is why we maintain physical, electronic, and procedural safeguards to secure your personal information. SVELTA LTD secures your personal information from unauthorized access, use or disclosure.
This Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Such measures include regular security reviews, upgrades, and backups. We use our best efforts to maintain the security and reliability of our infrastructure; however, they are provided "as is" without any express or implied warranty of any kind including warranties of merchantability, reliability, or fitness for a particular purpose. We offer no assurance of uninterrupted or error free service, nor does SVELTA LTD warrant the accuracy or completeness of any service. In no event shall SVELTA LTD be held liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information) arising out of the use or inability to use the Website.
In the instance that your Personal Data will be transferred out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We will get your express opt-in consent before we share your personal data with any company outside SVELTA LTD for marketing purposes.